Increased police calls leads to
staffing changes
Last week was
very busy for the Duluth Police Department as we had some of our busiest days
by call volume ever. I was listening to the police radio at my desk Thursday,
Aug. 13, and calls were being dispatched nonstop. After hearing calls aired by
dispatchers with no available squads, I left my desk and lent a hand on the
street.
There were many
calls for service waiting to be answered as they were triaged in order of
seriousness.
I pulled up
police calls that were waiting to be answered on my computer screen and was
amazed to see five unrelated attempted suicides and one suicide that squads
were dealing with — along with a host of other calls. I don't ever remember
seeing six suicide-related calls in a day, never mind six occurring at the same
time.
As I continued
to look at the long list of calls waiting to be answered, one in particular
caught my attention. It was from a local supportive housing unit where a
disturbance was occurring in an apartment and staff members were concerned for
the welfare of the tenants. I told dispatchers to assign me that call and I
responded to the location.
A squad cleared
another call and volunteered to go with me. As I was traveling to the call on
I-35, I came across debris near the edge of the roadway and many cars pulled
off to the side. It appeared there were about three different incidents at this
location. I stopped to ensure no one required medical help and that everyone
was safe. I heard the Minnesota State Patrol was a short distance away, so
after determining immediate assistance was not needed I continued on to the
assault call. At that point, the other squad had arrived on scene and I was
concerned he was there alone, but I was stuck in slow-and-go traffic and
arrived a few minutes later.
When I arrived
at the building, the staff members there looked frustrated and said they had
been waiting for an extended period of time for us to get there. I apologized
for the delay, explained that all squads were tied up, jokingly offered to
deputize them and went to the apartment. The officer on scene had things under
control and the apartment dweller said he was on the phone with an ex-wife and
he became enraged.
The increase in
police calls is likely due to a number of variables, including a lack of
resources for the mentally ill, our push to report suspicious activities, the
proliferation of cellular phones, and people calling the police for issues they
never used to call for.
Lastly, a drug
culture has taken hold in our country and we are dealing with the effects
through noticeable increases in drug-related issues.
In 1993, the
Duluth police handled about 135 calls per day that involved a total of about
50,000 incidents. In 2014, that number increased to 276 calls per day that
involved more than 100,000 incidents. When I took over as police chief in 2006,
if we had 300 calls for service in a day we knew the squads were busy; a busy
day for squads now is 350-400 calls.
I am concerned
that our response times are delayed due to high-call volume as well as when we
don't have a backup officer available for an officer when needed.
A few years ago
we reluctantly pulled officers from east and over the hill to help with the
increase in call volume in the core areas of the city. While that helped
temporarily, a more thorough plan will roll out Jan. 1, 2016 which will change
shift lengths and times to ensure we are staffed properly at the busiest times
of the day.
Our 2016
staffing plan also includes expanding our community policing efforts from a few
to every officer in the patrol division; no longer will community policing be a
specialized unit or "that guy's job," but instead every police
officer will be engaged in solving problems and building relationships.
